Yes we do produce our products that are hand made in Bolivia and Peru. We are able to offer these products wholesale. All of these products are designed in Miami.

Yes! As our business grows and evolves we now work with artisans around the world, Turkey, Brazil, Peru and Bolivia.

We are now a marketplace of various brands, small businesses, and artisans from around the world!

We firmly believe in fair and ethical pay. This means anyone we work with sets the price based on multiple factors ranging from talent, artisinal skill, difficulty, demand, and more.

All orders are shipped within one to three business days using the United States Postal Service. This does not apply to pre-order or custom made products. You should receive a tracking number once your order has been shipped. 

If you are concerned about a date and are on a short timeline we are happy to assist and provide shipping options--please e-mail us at sales@munaibolivia.com.

For items that were not delivered but were marked as delivered, we ask that you wait seven days. We have found that couriers often mark parcels as "delivered" prematurely, and the package typically arrives a day or two later.

Additionally, please follow the tracking history from the courier's site in detail and make sure the shipping address you submitted is correct.

We encourage you to inspect your surroundings and check in with all household members. Additionally, we ask that you check with your neighbors as well.

We offer refunds on eligible U.S. Domestic orders. To learn more about our terms and conditions please read our Exchange & Return Policy.

To start the process, please email us at sales@munaibolivia.com and allow 3 business days for a response. If your request is accepted, you will receive a shipping label via email. All items must be dropped off at your nearest USPS office within 7 business days of receiving a return label.

A restock and processing fee of $10 will be deducted from the refund or store credit amount.

The following items are NOT eligible for exchange or return:

• Custom items (i.e. taylored to your size, or small customizations in length)
• Made-to-order items
• Clearance or SALE items
• Items marked as "Final Sale"

In order to be eligible for an exchange or return the following conditions must be met:

1. The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
2. Please inspect your order within 3 days of delivery and notify us immediately if the item is damaged, or defective, or if there is an error in your order.

Due to the artisanal nature of our products we may run out of stock of items. In this case, we can assist with store credit or a refund.

The note following items are NOT eligible for exchange or return:

• Custom items
• Made-to-order items
• Clearance or archive sale items
• Items marked as "Final Sale"
• International sales

At this moment we do not have a physical store and only sell through our online marketplace. However, you can find us every weekend at our Aventura Mall Pop Up and follow us on our social to stay in the loop for more events!

We respond within 3 business days, however, if time has passed we encourage you to follow up with us.

If you have any questions or concerns about your order, please feel free to email us at support@munaibolivia.com. Additionally, you can reach us via our site's contact form.

Please note, we respond within 3 business days. We are a small team and work to provide a response as soon as possible!