You’ll receive a confirmation email right after checkout. If you don’t see it, check your spam folder or email us at sales@shopmunai.com.

Yes, within 24 hours of purchase. Email sales@shopmunai.com with your order number and the change you need. After 24 hours your order may already be packed, so we can’t cancel it.

Yes. Choose Shop Pay at checkout to split your purchase into 4 interest-free payments.

Yes! Add a note in the “Order notes” box in your cart and we’ll include it handwritten. Every order is packed by hand with care. We can’t customize gift wrapping.

Standard $7.90 (5–8 business days), free on US orders over $150. Priority $18 (2–4 business days). Express $39 (1–2 business days). You’ll get a tracking number by email when your order ships.

In-stock orders ship from Miami, FL within 1–2 business days. Made-to-order, custom and pre-order pieces are handmade for you and ship in 3–5 weeks.

Yes, to Canada, the EU, the UK, Australia and South America with DHL. Rates are calculated at checkout, and delivery usually takes 10–20 business days. Duties and taxes may apply. International orders are final sale.

Request a return or exchange within 7 days of delivery by emailing sales@shopmunai.com. Exchanges are free. For returns, a $10 return shipping fee is deducted from your refund, and refunds are issued within 1–3 business days after we receive your item. Custom, made-to-order, pre-order, sale and discounted items are final sale. See our full Refund policy.

Email sales@shopmunai.com within 7 days of delivery with your order number and a photo, and we’ll make it right.

Yes! Most of our pieces are handmade or slow-made by skilled artisans. Because of this, small variations in color, texture, size, or finish are natural and make each piece unique.

Munai was created to connect customers with the talented craftsmen. We work directly with artisan partners, families, single moms and small workshops, building long-term relationships and making sure the people who create our products are fairly compensated for their work.

Handmade means no two pieces are exactly the same. Slight variations are part of the beauty of artisan made products and are not considered defects.

Most of our pieces are one size. Macramé and crochet stretch, and most pieces have ties to adjust the fit. Each product’s Size & Fit tab lists the sizes it fits best and its measurements in inches. Need a custom fit? Many pieces can be made to your measurements. Contact us for details. Custom pieces are final sale.

Our pieces are made by artisans: our macramé and crochet in Bolivia, our alpaca plushies in Peru and Bolivia, and our wire crochet jewelry in Brazil. We design and ship from our studio in Miami, FL.

Yes! We are open for wholesale with the following product categories: Macrame cover ups, crochet hand bags and 100% alpaca wool plushies. Learn more on our Wholesale page

Because our products are made with delicate weaving techniques and materials, we recommend following the care instructions provided on each product page.

For many of our macramé cover ups, we recommend steaming to remove wrinkles and either dry cleaning or gentle hand washing. Do not machine wash unless specifically stated on the product page.

Some natural changes can occur with wear, especially with handmade fibers. Proper care and storage will help your piece maintain its shape and beauty for years to come.

Our crochet jewelry is delicate and should be handled with care.

• Keep it away from perfumes, lotions, oils, and hairspray, as these can affect the fibers and finishes.
• Avoid wearing it while swimming, showering, or exercising.
• Keep it away from prolonged exposure to water and humidity.
• When you're not wearing it, store it flat or in a jewelry pouch to help maintain its shape.
• Avoid pulling, stretching, or catching the crochet on jewelry, bags, or rough surfaces.
• If dirty use a jewelry cleaner and shine will be back in no time. 

With proper care, your handmade crochet jewelry can stay beautiful for a long time.

Our handmade handbags are designed to be enjoyed and used, but they should be treated with the same care as any artisan piece.

• Avoid overfilling your bag, as this can stretch or distort its shape.
• Keep it away from excessive moisture and prolonged exposure to rain.
• Avoid placing it on rough or dirty surfaces.
• If your bag gets lightly dirty, gently spot clean it with a soft, damp cloth. Do not scrub.
• Allow it to air dry naturally and completely before storing.
• Store your handbag in a cool, dry place, ideally in a dust bag or pillowcase.
• When storing crochet or macramé bags, avoid hanging them for long periods if they are heavy, as this can affect their shape.

Because our handbags are handmade, natural changes in texture or shape can occur with use. This is part of the character of an artisan-made piece.

Our alpaca plushies are made with natural alpaca fiber and are meant to be loved, but they appreciate gentle care.

• Keep your plushie away from water and excessive moisture.
• Do not machine wash or tumble dry.
• For small spots, gently clean the area with a slightly damp cloth and mild soap.
• Allow it to air dry naturally, away from direct heat.
• Avoid rubbing or brushing the fiber too aggressively.
• Keep it stored in a clean, dry place when not in use.

Alpaca fiber is naturally soft and delicate, so gentle handling will help your plushie maintain its beautiful texture.

Some of our pieces can be customized in size or color. If customization is available, please contact us before ordering so we can confirm what is possible and provide an estimated production time.

Custom orders are made especially for you and are not eligible for returns or exchanges.